FAQs
What’s the fastest way to get help?
Filling out this form with the correct subject is the quickest way. That ensures your message lands with the right team right away.
When will you reply?
We aim to respond within 24–48 business hours. If it’s been longer, check your spam folder or resend with “Follow-up” in the subject line.
Can I contact you by phone or direct email?
All inquiries go through this form—there’s no direct support email or phone line. This helps us track and answer requests faster.
What should I include in my message?
Your name: Helps us address you properly
Subject selection: Pick the most relevant option from the dropdown to route your inquiry correctly.
Clear description of your request:
Products & Orders: Order number, product name or SKU, and a brief issue summary.
Technical Support: Page URL, error messages, browser/device details.
Feedback & Suggestions: A concise overview of your idea and why it matters.
Partnerships & Collaborations: Your organization’s name, website or social handles, and a brief outline of the opportunity.
Press & Media: Outlet name, type of coverage (interview, feature, etc.), and your timeline or deadline.
Any relevant links: Include URLs for specific pages or products you’re referencing.
Including these details up front helps us respond accurately and quickly.
How do I manager or cancel my membership?
You can manage or cancel your membership from your account dashboard — no need to contact us here.
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